Many people are also looking for toys for their children, but supplies at many charities have run out. Indiana 211 organizers say many of those who call are just not familiar with asking for assistance.
"We are seeing a lot of desperation with callers who are looking for help for the first time, but unfortunately some of those services they're looking for are full," said Sisk.
Nearly half the calls the 211 center receives are from people seeking holiday assistance. Having to tell those people that there's nothing they can do to help is hard on the people who work there.
"It becomes a very heartwrenching thing for all of us here in the call center," said 13-year 211 specialist, Brian Metzler.
The United Way, which works in partnership with 211, says the current problem is attributed to one thing.
"Donations are down,” said Karen Sommers with the United Way of St. Joseph County. “Whether they are cash donations, donations of food, donations of clothing. So it's really creating a challenging situation."
And while both organizations continue to do what they can for those in need, they hope people can give just a little to help them in their time of need.
"To give food, to do whatever you can, that would do huge things for the community," said Metzler.People who would like to help can call 211 and they can tell you where to send your donations. The United Way accepts donations throughout the year and right now, every donation of money will be matched by the Indiana Association of United Way. Organizers say every little bit helps.