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WSBT-TV Report | January 28, 2013
MERRILLVILLE, Ind. - NIPSCO could soon be doing away with estimated billing. The utility says it is upgrading natural gas and electric meters by installing an Automated Meter Reading System. The new meters will allow NIPSCO to get monthly readings by having a receiver mounted on a NIPSCO truck, rather than by going door-to-door.   It says the meters will only collect readings, not personal account information.   You'll get a letter in the mail in advance about it.   The new meter will be installed at no charge.
NEWS
By Colleen Ferreira | WSBT-TV Reporter | January 21, 2012
SOUTH BEND - One South Bend family was sleeping in the cold Friday tonight. They couldn't pay their heating bill, so their gas was shut off. With the falling temperatures, the family said that isn't fair. They received a letter from NIPSCO on Wednesday asking them to pay their late bill immediately. One day later, on Thursday, their gas was turned off and locked up. NIPSCO said that letter was a last resort - the family had more than enough chances to pay their bill.
BUSINESS
October 12, 2011
INDIANAPOLIS (AP) - Two of Indiana's largest natural gas utilities are projecting heating bills won't be any higher this winter. NIPSCO says if winter temperatures are normal, its customers should see an 8 percent decrease in their overall home heating bills from a year ago. Vectren says bills should be similar to last winter's, assuming normal weather. NIPSCO says its average residential customer could expect to pay approximately $461 this winter, down from $499 last year.
NEWS
South Bend Tribune report | July 11, 2013
LAPORTE - The LaPorte County Board of Commissioners is asking the Indiana Utility Regulatory Commission to review whether the number of personnel NIPSCO has at its maintenance hub in LaPorte and the call center in Merrillville is sufficient to provide acceptable service to its customers. Commissioners are concerned whether NIPSCO relies too heavily on contractors from outside its service area to restore power, instead of having enough locally hired individuals. Recent complaints also included not being able to get ahold of employees at NIPSCO's call center and being put on hold for extended periods before getting connected to a worker to report an outage and find out when service will be restored.
NEWS
WSBT-TV Report | June 8, 2012
MERRILLVILLE - If you need to call NIPSCO, you might have to wait awhile. NIPSCO is experiencing technical problems with its phone systems, which the utility says may force customers to wait longer to have questions answered. NIPSCO officials say they're still taking calls to their customer service line at 1-800-4NIPSCO (800-464-7726) but are focusing on addressing emergency needs such as gas leaks or power outages. In the meantime, customers may be able to access account information through the 1-800 number of NIPSCO.com.
BUSINESS
July 20, 2011
MERRILLVILLE, Ind. (AP) - An agreement calls for the electricity rates paid by Northern Indiana Public Service Co. customers to increase by about one-fourth as much as regulators had approved last year. NIPSCO reached the agreement with the Indiana Office of Utility Consumer Counselor, some industrial customers and a coalition of northern Indiana communities that objected to the approved 16.8 percent hike. The settlement announced Tuesday would increase the average residential bill by 4.5 percent, or $3.33 a month.
NEWS
Tribune Staff Report | January 20, 2010
Do you feel like you could plug up some holes in your energy usage, but you just don’t know where? The Northern Indiana Public Service Co. is offering a home energy audit for some of its natural gas customers in South Bend and Elkhart. You pay $50 to reserve an appointment, which is refunded once the audit is done, NIPSCO spokesman Nick Meyer said. The audit is worth about $250. There are a limited number of spots available, he said. NIPSCO has hired the staff of Thermo-Scan Inspections to do the audits and then — if approved — to do the work to make the house more efficient.
BUSINESS
April 20, 2011
MERRILLVILLE, Ind. (AP) — The Northern Indiana Public Service Co. has agreed to expand its use of homegrown renewable energy sources. The Times of Munster reports that NIPSCO in a settlement filed Monday with the Indiana Utility Regulatory Commission agreed to buy power from renewable electric projects of up to 5 megawatts. The Wind Energy Development Program of the U.S. Department of the Interior says that's enough electricity to power from 1,200 to 1,500 homes.
NEWS
By John Paul (jpaul@wsbt.com) | February 12, 2010
SOUTH BEND — The Indiana Utility Regulatory Commission ranks NIPSCO as the state's least expensive natural gas company. Season Napier is laughing all the way to the bank. So far this winter, she has found that turning up the thermostat at home is costing her much less. "We were paying $85 per month last year," said Napier. "This year we're paying $35. " Napier is not alone. "The budget went down over 50 percent," said Jim Hobbs. Hobbs is keeping the extra savings from his natural gas bill in the bank, and across Northern Indiana people just like him are noticing significant savings every month.
NEWS
April 12, 2013
CROWN POINT, Ind. (AP) - State regulators will take public comments this month at a public hearing on Northern Indiana Public Service Co.'s plan to recover the costs of improvements in pollution controls through increased electricity rates -- about $1.07 to the average monthly residential electric bill by 2017. . The Indiana Utility Regulatory Commission will hold a public field hearing April 22 in Crown Point. NIPSCO is asking regulators to approve its plan to install new pollution control equipment at three of its power plants to meet federal environmental regulations.
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NEWS
WSBT-TV | August 27, 2013
MERRILLVILLE - Spurred by customer reports, NIPSCO is warning customers about a bill payment scam in which victims are asked to purchase a prepaid debit card to settle an overdue balance.   Customers have reported receiving unsolicited phone calls from individuals falsely claiming to be NIPSCO representatives. The scammers threaten disconnection of the customer's electric service if an immediate payment is not made. They direct the customer to purchase a prepaid debit card - many reports specifically reference a “Green Dot Debit Card” - and call back with a receipt and PIN, giving the scammers access to the card's funds.
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NEWS
WSBT-TV Report | August 13, 2013
GRANGER - Scary moments at a home daycare in Granger on Tuesday. A gas leak in the front yard caused the woman who lives there to evacuate the kids. It happened around 1:15 p.m. on Skybreeze Drive in the Woodfield Downs subdivision. CLICK HERE for map. Workers cut down a tree over the weekend because it was in danger of falling on the house. Crews hit the gas line Tuesday while digging up the tree's roots. NIPSCO quickly shut off the gas. The homeowner says utility workers were about 3 feet off when they marked the yard.
NEWS
WSBT-TV Report | July 17, 2013
INDIANAPOLIS - Governor Mike Pence on Wednesday issued a formal statement commending the first responders and rescuers for their efforts to save the life of a young Illinois boy who was trapped under 11 feet of sand for more than three hours last Friday at the Indiana Dunes near Mount Baldy in Michigan City. 6-year-old Nathan Woessner of Sterling, Ill. is currently recovering at a Chicago hospital. “As I told Michigan City Mayor Ron Meer yesterday, I express my deepest admiration and utmost gratitude for the Michigan City first responders and all others involved whose efforts were paramount to the rescue of young Nathan Woessner last week.
NEWS
South Bend Tribune report | July 11, 2013
LAPORTE - The LaPorte County Board of Commissioners is asking the Indiana Utility Regulatory Commission to review whether the number of personnel NIPSCO has at its maintenance hub in LaPorte and the call center in Merrillville is sufficient to provide acceptable service to its customers. Commissioners are concerned whether NIPSCO relies too heavily on contractors from outside its service area to restore power, instead of having enough locally hired individuals. Recent complaints also included not being able to get ahold of employees at NIPSCO's call center and being put on hold for extended periods before getting connected to a worker to report an outage and find out when service will be restored.
NEWS
WSBT-TV Report | June 27, 2013
It could be another day before all the power is restored in Michiana after that huge line of thunderstorms swept through our area Monday night. Late Thursday afternoon, Indiana-Michigan Power updated the times they expect power to be restored. Current Customers Out (includes new outages from last nights storm): Michigan -- 44 South Bend -- 2,200 Elkhart -- 56 Total = 2,300 Estimated Restoration Times: I&M says it is still on track to be fully restored by Friday at midnight: Michigan -- 6 p.m., Thursday, June 27 South Bend -- Midnight, Friday, June 28 Elkhart -- 6 p.m., Thursday, June 27 CLICK HERE for I&M county-by-county outage map. CLICK HERE for I&M close-up (neighborhood)
NEWS
April 12, 2013
CROWN POINT, Ind. (AP) - State regulators will take public comments this month at a public hearing on Northern Indiana Public Service Co.'s plan to recover the costs of improvements in pollution controls through increased electricity rates -- about $1.07 to the average monthly residential electric bill by 2017. . The Indiana Utility Regulatory Commission will hold a public field hearing April 22 in Crown Point. NIPSCO is asking regulators to approve its plan to install new pollution control equipment at three of its power plants to meet federal environmental regulations.
NEWS
WSBT-TV Report | January 28, 2013
MERRILLVILLE, Ind. - NIPSCO could soon be doing away with estimated billing. The utility says it is upgrading natural gas and electric meters by installing an Automated Meter Reading System. The new meters will allow NIPSCO to get monthly readings by having a receiver mounted on a NIPSCO truck, rather than by going door-to-door.   It says the meters will only collect readings, not personal account information.   You'll get a letter in the mail in advance about it.   The new meter will be installed at no charge.
NEWS
WSBT-TV Report | October 14, 2012
SOUTH BEND - South Shore Railroad service has been restored between South Bend and Chicago, but passengers should expect delays en route. Trains had halted between South Bend and East Chicago earlier today because of a loss of power from NIPSCO in Porter County, according to the Northern Indiana Commuter Transportation District. Train 506 is running 60 to 90 minutes late. Train 505 is running 45 to 60 minutes late. Those were the first trains operating through the affected area in Porter County.
NEWS
By Don Wagner dwagner@wsbt.com | WSBT-TV | October 10, 2012
MERRILLVILLE, Ind. - NIPSCO has some good news as we head into the cold weather season. Assuming we have normal winter temperatures, NIPSCO expects our home heating bills to be among the lowest in a decade and slightly below last year's bills. Over the course of the five-month winter heating season, November 1 to March 31, utility spokeswoman Kathleen Szot says NIPSCO's average residential customer using a total of 624 therms can expect to pay about $438. That compares to $440 for a customer using the same amount of gas last winter.
NEWS
WSBT-TV Report | September 19, 2012
SOUTH BEND - Some people in South Bend's River Park neighborhood were forced from their homes by a gas leak Wednesday afternoon. It happened just before 4 p.m. near the intersection of 29th Street and Northside Boulevard. Firefighters say a private contractor was working to dig up a tree when they ruptured a gas line. About 20 people were evacuated to nearby Nuner Primary Center while crews worked to cap the leak. "We had some people who wanted to check their animals out," said South Bend Fire Battalion Chief Jim Luccki.
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